Latest Articles

CA Brings Consumerlike Experience to Enterprise IT Services Darryl K. Taft

CA Service Management empowers users with easily consumable anytime, anywhere service support.

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CA Technologies Looks to Modernize IT Service Management Mike Vizard

End users are happier, for the most part, when they can solve their own problems without having to engage IT personnel directly.

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ITIL Certification Still Tops List of Ideal Certs for IT Pros Kim Mays

Though certs haven't been high on the IT radar, they will still be relevant in 2014, especially the ITIL certification.

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FrontRange Joins Rush to Fold MDM into ITSM Mike Vizard

FrontRange has added a suite of MDM tools to its ITSM offering, which allows administrators to master only one core console for device classes.

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A Geek's Guide to IT Management John Palinkas

For people to excel in the workplace, a company needs to provide them with the right combination of technology, process and management.

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Kaseya Rolls Out Advanced Monitoring Tool as a Service Mike Vizard

Kaseya Traverse adds the ability to monitor virtual machines and cloud computing platforms to the Kaseya IT service management portfolio.

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Absolute Software Merges MDM with IT Service Management Mike Vizard

Absolute Software's latest IT management framework allows IT to interact with multiple types of endpoints, which should help in the management of BYOD.

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FrontRange Makes Case for Hybrid ITSM Mike Vizard

Adds tighter integration with external applications to enhance workflow across multiple systems.

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