Latest Articles
Chicken Soup for IT Service Management Soul Eric SpiegelRemember, it's people – with all their failings and surprises – that are at the heart of any successful ITSM initiative, writes ITSMWatch columnist Eric Spiegel of Suntiva. ... more itil �
New Complementary Qualifications Scheme Benefits Murky Elizabeth HarrinThe Complementary Qualifications Scheme does open up the ITIL qualification playing field but can make the your ITIL Expert award a bit suspect. ... more itil �
9 Steps Closer to a Successful CMS Martin LikierIf a CMS is part of your agenda, these 9 steps should take some of the guess work out of getting started, writes ITSMWatch columnist Marty Likier of Forsythe's IT Service Management Practice. ... more itil �
Disruptive Tech Drives Need for Configuration Management Carlos CasanovaTechnology advancements continually drive the need for adoption of ITIL and ITSM principals, writes ITSMWatch columnist Carlos Casanova of the K2 Solutions Group. ... more itil �
Service Measurement & Reporting Across the ITIL Service Lifecycle Gary CaseITSMWatch guest columnist Gary Case of Pink Elephant, who literally wrote the ITIL v3 book on Continual Service Improvement, shares his insights on service measurement and reporting. ... more itil �
Implementing ITIL Using Agile Elizabeth HarrinIs agile really the way to implement ITIL? ITSMWatch investigates. ... more itil �
6 Success Factors for ITSM Governance Structures, Part II Ed RivardTaken together these six factors will improve your chances of ITIL/ITSM success, writes ITSMWatch columnist Edward Rivard of Forsythe. ... more itil �
"I Don't Want to Hear about ITIL!", Part I David MoskowitzIf your CIO tells you this they probably don't understand what ITIL is really all about, writes ITSMWatch columnist David Moskowitz of Productivity Solutions. ... more itil �
How to Stay Motivated on the Road to ITIL Expert Elizabeth HarrinYou can keep your motivation up during the long road to ITIL Expert. ITSMWatch's Elizabeth Harrin shows you how. ... more itil �
6 Success Factors for ITSM Governance Structures Ed RivardITSM/ITIL takes more than just an install or two to be successful, writes ITSMWatch columnist Edward Rivard of Forsythe. ... more itil �
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