Index
ArchivesHas IT Service Management Adoption Hit a Plateau?
Some organizations are dropping ITSM in favor of DevOps. Others find that IT service management lends some needed control to DevOps initiatives.
What Can Cloud-based IT Service Management Do for You?
ServiceNow Express helps small businesses manage and service their IT support operations as efficiently and cost-effectively as big enterprises.
Nlyte Creating Its Own Market Segment With ITSM Automator
Nlyte fills in the gaps between stand-alone ITSM systems and physical data center workflows with DCSM automation, so that they all can be managed centrally.
BMC’s Remedy for IT Obsolescence
By focusing on improving the end users’ efficiency and satisfaction, IT gains an important tool against obsolescence and a powerful answer to the latest question of IT outsourcing.
SysAid iPad App Facilitates Mobile IT Service Management
The app allows IT administrators to complete daily service tasks on-the-go, and is built to provide flexibility and a user-friendly experience.
Process Automation a Key to Business Value
IT professionals say expanding process automation throughout an organization yields clear business benefits.
IT Service Management No Longer Just an 'IT Thing'
ITSM is being adopted by business units that want to enjoy its benefits of process standardization and automation.
CA Launches Cloud Service Management Solution
CA Technologies delivered CA Cloud Service Management, a cloud-based IT service management solution that enables self-service IT for enterprises.
CA Brings Consumerlike Experience to Enterprise IT Services
CA Service Management empowers users with easily consumable anytime, anywhere service support.
CA Technologies Looks to Modernize IT Service Management
End users are happier, for the most part, when they can solve their own problems without having to engage IT personnel directly.
ITIL Certification Still Tops List of Ideal Certs for IT Pros
Though certs haven't been high on the IT radar, they will still be relevant in 2014, especially the ITIL certification.
FrontRange Joins Rush to Fold MDM into ITSM
FrontRange has added a suite of MDM tools to its ITSM offering, which allows administrators to master only one core console for device classes.
A Geek's Guide to IT Management
For people to excel in the workplace, a company needs to provide them with the right combination of technology, process and management.
Kaseya Rolls Out Advanced Monitoring Tool as a Service
Kaseya Traverse adds the ability to monitor virtual machines and cloud computing platforms to the Kaseya IT service management portfolio.
Absolute Software Merges MDM with IT Service Management
Absolute Software's latest IT management framework allows IT to interact with multiple types of endpoints, which should help in the management of BYOD.