|
 The Rise of Governance and Assurance
By Rob England -
Published May 8, 2008
Interest in IT governance is rising rapidly, but a new ISO standard will make clear that the term often is misused, writes ITSM Watch columnist Rob England. [more ITIL]
Using ITAM to Save Money in Tough Times
By George Spafford -
Published May 2, 2008
ITIL v3’s Service Asset and Configuration Management and IT asset management are complementary but distinct, writes ITSM Watch columnist George Spafford of Pepperweed Consulting. [more ITIL]
New Publications for the ITSM Library
By ITSM Watch Staff -
Published May 1, 2008
New books and translations into German, Italian, Japanese now available. [more IT Service Management News]
Computing the Change Success Rate
By George Spafford -
Published April 24, 2008
Don't let incidents and problems blemish the veracity of your change management process, writes ITSMWatch columnist George Spafford of Pepperweed Consulting. [more ITIL]
Think Past Internal Boundaries to Justify IT Projects
By Hank Marquis -
Published April 16, 2008
You can use ITIL v3 thinking to evaluate IT projects in a flat budget world, writes ITSM Watch columnist Hank Marquis of Enterprise Management Associates. [more ITIL]
Just What is an ITIL Service Anyway?
By Rob England -
Published April 11, 2008
Ah, the question of questions. ITSM Watch columnist Rob England thinks he has the answer. [more ITIL]
Ten Tips for Successfully Implementing ITIL
By Isabel Wells -
Published April 2, 2008
To succeed on the implementation journey, your roadmap and plan need to be realistic, achievable and grounded in practical experience, write ITSM Watch guest columnists Isabel Wells, Derek Lonsdale, and Anthea Jeffcoat of PA Consulting. [more ITIL]
Rightsizing Your Service Level Management Implementation
By Frank Bucalo -
Published March 27, 2008
You can't measure everything, so don't, advises ITSM Watch columnist Frank Bucalo of CA. [more ITIL]
Emergency Changes Shouldn't Change Anything
By George Spafford -
Published March 21, 2008
Your response to any IT emergency should be as systematic and controlled as any other activity in IT, writes ITSM Watch columnist George Spafford of Pepperweed Consulting. [more ITIL]
Pull Up Your Boot (Camp) Straps
By ITSM Watch Staff -
Published March 19, 2008
Training Camp to offer accelerated v3 education. [more IT Service Management News]
CMG Opens Its Vaults
By ITSM Watch Staff -
Published March 14, 2008
The Computer Measurement Group is opening is archives for anyone to use at no charge. [more IT Service Management News]
10 Tips for a Successful CMDB Project
By Michele Hudnall -
Published March 13, 2008
CMDB is all the rage but making it work requires more than buzz-words, wirtes ITSM Watch guest columnist Michele Hudnall of Managed Objects. [more ITIL]
Control & Process Reviews
By George Spafford -
Published March 7, 2008
You need to review your controls periodically as the business evolves, writes ITSM Watch columnist George Spafford of Pepperweed Consulting. [more ITIL]
Rightsizing Service Cost Models, Part II
By Frank Bucalo -
Published February 28, 2008
Use these applied techniques from ITSM Watch guest columnist columnist Frank Bucalo of CA for designing effective and efficient cost models. [more ITIL]
Book Review: Passing Your ITIL Foundation Exam
By Rob England -
Published February 26, 2008
It’s a good book says ITSM Watch columnist Rob England, but he just can’t help finding a few flaws. [more ITIL]
ITSM: The Good, The Bad and The Ugly (Truth)
By Rob England -
Published February 22, 2008
So, what is service management anyway?, asks ITSM Watch columnist Rob England. And is it working? [more ITIL]
Benefits of a Definitive Media Library (DML)
By George Spafford -
Published February 20, 2008
A DML will enhance the usefulness and relevance of your CIs, writes ITSM Watch columnist George Spafford of Pepperweed Consulting.
[more ITIL]
The Politics of IT Service Valuation
By Hank Marquis -
Published February 15, 2008
Don’t value services based on the customer, but on enterprise risk, writes ITSM Watch columnist Hank Marquis of Enterprise Management Associates. [more ITIL]
Danish IT Society Accredited
By ITSM Watch Staff -
Published February 13, 2008
DANSK IT becomes newest APMG accredited exam institute for ITIL qualifications. [more IT Service Management News]
CMDB: A Journey, Not a Destination
By Richard Muirhead -
Published February 12, 2008
Your CMDB needs to be as flexible as the business it serves, ITSM Watch guest columnist Richard Muirhead of Tideway Systems. [more ITIL]
Rightsizing Service Cost Models, Part I
By Frank Bucalo -
Published February 7, 2008
Use these theories from ITSM Watch guest columnist Frank Bucalo of CA to design effective and efficient cost models. [more ITIL]
Use ITIL to Enhance Your Disaster Recovery Capability
By Mike Tainter -
Published February 1, 2008
So, you’ve developed and implemented your business continuity and disaster recovery (BC/DR) plan … now what?, asks ITSM Watch columnist Mike Tainter of Forsythe. [more ITIL]
ITIL v3 Manager’s Bridge Exam Delayed
By ITSM Watch Staff -
Published January 25, 2008
The examination institutes are currently involved on an intensive moderation process of exams taken by ITIL Trainers. As a result, there is to be a delay in the release of the Manager's Bridge exam. [more IT Service Management News]
Getting Started with Event Management
By George Spafford -
Published January 25, 2008
Event management isn’t monitoring, it’s what you do about it, writes ITSM Watch columnist George Spafford of Pepperweed Consulting. [more ITIL]
The Best Way to Define IT Services
By Hank Marquis -
Published January 16, 2008
SID is the best way to define IT services bar none, writes ITSM Watch columnist Hank Marquis of Enterprise Management Associates. [more ITIL]
Complete ITIL v3 Pubs Now Available On PinkATLAS
By ITSM Watch Staff -
Published January 16, 2008
ITIL publishers Pink Elephant also offering exclusive discounts for PinkATLAS subscribers. [more IT Service Management News]
Rightsizing Your ITIL Implementation
By Frank Bucalo -
Published January 10, 2008
Service level management drives business alignment, writes ITSM Watch guest columnist Frank Bucalo of CA. [more ITIL]
Call for Presentations and Workshops
By ITSM Watch Staff -
Published January 3, 2008
itSMF USA is looking for presenters for its Fusion 08 conference in Septemeber. [more IT Service Management News]
A Completely Unauthorized Biography - Part I: A History of ITIL
By Rob England -
Published December 31, 2007
ITSM Watch’s Rob England takes a shot at the powers behind the ITIL throne. [more ITIL]
Dirty Little Secrets of Application Dependency Mapping
By Michael LaChance -
Published December 26, 2007
Automating your CMDB discovery process is a little more complicated than buying fancy tools — although that helps too, writes ITSM Watch columnist Michael LeChance of The Travelers Companies. [more ITIL]
IT MANAGEMENT NETWORK NEWS 
|
Featured on the
Data centers are bursting with power-hungry computing resources. It's constricting growth, draining budgets, and putting a huge dent in your business's green credentials. What if you could turn the tide on the data center consumption? Realize how our virtualization solutions can benefit you without compromising performance
