ITSMwatch Archives : April 2004

The Adaptive Enterprise - 04/28/2004
ITIL and the HDI Support Center Process Guidebook - 04/27/2004
The Emergence of Business Service Management - 04/26/2004
HDI Announces New Certification for SCD - 04/26/2004
The New Wave of ICT Services - 04/23/2004
Achieving Service Excellence By Leveraging ITSM & Six Sigma - 04/22/2004
Repositioning IT as a Valued Business Partner - 04/21/2004
'Close the Gap' to Improve Business Service Delivery - 04/16/2004
A Central Service Desk For The Australian Taxation Office - 04/15/2004
Disciplined Network Operations - 04/15/2004
IT Control Objectives for Sarbanes-Oxley - 04/13/2004
IT Auditors Seek SOX Guidance - 04/13/2004
IT Governance and Information Security - 04/13/2004
Justifying ITIL - 04/12/2004
MSF: Microsoft Solutions Framework - 04/07/2004
itSMF and Local Interest Groups - 04/07/2004
Achieving IT Service Goals Through Best Practices - 04/06/2004
Organizational Improvement Through a Best Practice Approach - 04/06/2004
Demand for IT Contractors Rising Slowly - 04/06/2004

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