ITSMwatch Archives : May 2004

CIOs Checking Out Best-Practices Library - 06/01/2004
Regulatory Compliance Posture - 05/28/2004
Process Credentials - 05/26/2004
ITSM and Performance Based Contracting - 05/24/2004
Capital Expenditures and Processes - Outsourcers Invest to Secure Data - 05/23/2004
Does CIO Stand for 'Compliance Information Officer'? - 05/18/2004
'Incident' is a Better Term Than 'Emergency' or 'Crisis' - 05/15/2004
Understanding 'Mean Time Between Failure' - 05/14/2004
Part II: Leveraging the ITIL Service Support Framework - 05/14/2004
Opening the Book on ITIL - 05/11/2004
ITSM is More Than a Buzzword in Singapore and China - 05/06/2004
Offshore Economics Should Include Cultural Nuances - 05/04/2004

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