ITSMwatch Archives : October 2004

A Paradigm Shift In IT Service Management - 11/01/2004
ITIL Gains Clout In The Land Of Oz - 10/29/2004
ITSM And The Utility Computing Puzzle - 10/11/2004
Six Sigma - Resolve a Bitter Conflict - 10/10/2004
The CIO as Change Agent: Are You Prepared? - 10/05/2004

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