More articles By Beverly Wileman-Pratt
An increasing number of corporations are undertaking ambitious ITIL projects to gain IT Service Management benefits. But a keynote speaker at this week's ITSMF USA conference urges organizations to be aware of implementation pitfalls.
It's no longer enough to manage technology. IT organizations today must manage services. The 4th Annual itSMF USA Conference and Expo is being held starting Sept. 27 to help IT administrators with both the concept and the implementation.