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More articles By Bob Simmons

Who Owns the Service Catalog? - Part II

Defining senior management's focus is critical the success of any service catalog initiative, write ITSMWatch columnists Ed Rivard and Bob Simmons of Forsythe.

Who Owns the Service Catalog? - Part I

Senior management has to take charge otherwise the service catalog stands a very good chance of becoming shelfware, write ITSMWatch guest columnists Ed Rivard and Bob Simmons of Forsythe.

Creating an Actionable ITSM Roadmap

It all starts with the 'Where', writes ITSM Watch guest columnist Robert Simmons of Forsythe.

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