Home  Author  index

More articles By Bob Violino

Using ITSM for Infrastructure Monitoring

Application infrastructure software vendor BEA Systems is finding that IT Service Management has a huge impact on how it serves its e-business customers.

Selling ITIL to Senior Management

You're a technology executive who's sold on the potential benefits of the IT Infrastructure Library. How do you persuade the rest of the organization to go along?

IT Management Daily Newsletter




Most Popular