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More articles By Brian Johnson

Starting with Change

On the ITIL journey to IT service excellence, many are taking the alternate route, writes ITSM Watch guest columnist Brian Johnson of CA.

Debunking the Six Most Common ITIL Myths

As you embrace ITIL and IT service management, you need to understand its promise and pitfalls, write ITSM Watch guest columnists Brian Johnson and Peter Waterhouse of CA.

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