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Caterpillar Uses ITSM to Look for IT Insights

With more than 70,000 employees and more than 4,000 IT professionals spread across the globe, large-equipment manufacturer Caterpillar Inc. faces huge coordination issues if it is to run its business efficiently and profitably.

Survey: ITSM Needs to Pick Up Mindshare

Large IT shops are more likely to be implementing IT Infrastructure Library (ITIL) standards than smaller or medium-sized organizations, a recent survey by TechRepublic reveals.

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