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More articles By David Mainville

ITIL Dinner Conversation: "Please Pass the Whine"

You can't force ITIL and ITSM, you have to get buy-in for it to really work, writes ITSMWatch columnist David Mainville of Consulting-Portal.

Selling the case for IT Service Management, Part II

ROI is not the end-all, be-all of buidling your business case for IT service management, writes ITSMWatch columnist David Mainville of Consulting-Portal.

Selling the case for IT Service Management, Part I

If you don't 'sell' the case for ITSM you'll never get anywhere (and, BTW, it's not that bad), writes ITSMWatch columnist David Mainville of Consulting-Portal.

The 3 Things to Remember When Implementing ITSM

You know, it never ceases to amaze me how much negativity there is when it comes to ITIL and IT service management, writes ITSMWatch columnist David Mainville of Consulting Portal.

Putting the 'Service' Back Into IT Service Management - Part II

Today, IT is all about people and, therefore, by default, so is ITIL and ITSM, writes ITSMWatch columnist David Mainville of Consulting Portal.

Putting the 'Service' Back Into IT Service Management - Part I

Today, IT is all about people and, therefore, by default, so is ITIL and ITSM, writes ITSMWatch columnist David Mainville of Consulting Portal.

7 Simple Rules for Designing a Process

Follow these straight forward steps and you too can design a process that will get buy-in, writes ITSMWatch columnist David Mainville of Consulting Portal.

The Cynical Side of ITSM - Why the Backlash?

Too many 'silver-bullet' expectations driven by too many tools is fueling a let down in what ITSM can really deliver, writes ITSMWatch columnist David Mainville of Consulting-Portal.

Killing the Goose: The Commercialization of ITIL

The commercialization of ITIL is making it overly complex, bureaucratic and less effective, writes ITSMWatch columnist David Mainville of Consulting-Portal.

Understanding and Maximizing Your ITSM Investment

It’s more than a matter of faith, writes ITSMWatch guest columnist David Mainville of Consulting-Portal.