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More articles By Drew Robb
Bringing ITIL to Life: Automating IT Capacity Management
ITIL Article Published Apr 13, 2007
The growing complexity and increasing size of current IT infrastructures are some of the top challenges for capacity managers.
Consensus is Vital
ITIL Article Published Sep 15, 2006
Even if your IT teams and users don't know they are granting it, getting their buy-in is critical to ITIL.
How to Ensure a Successful ITIL Implementation - Part II
ITIL Article Published Aug 25, 2006
Participation. Agreement. Metrics. Checks and Balances.
How to Ensure a Successful ITIL Implementation
ITIL Article Published Jul 26, 2006
Ensuring success requires a lot of understanding from IT and the business.
Just Do IT(IL)
ITIL Article Published Jul 21, 2006
Waiting for a consensus to start your ITIL initiatives? Don't bother. You really don't need one.
Rational Strategies for Multiple Tool Monitoring
ITIL Article Published May 28, 2003
IT services monitoring and management tools tend to multiply on an ad-hoc basis, and ove time many enterprises find themselves burdened with, rather than supported by, these systems. Here are two ways to resolve this dilemma.
