More articles By Drew Robb
Some organizations are dropping ITSM in favor of DevOps. Others find that IT service management lends some needed control to DevOps initiatives.
The growing complexity and increasing size of current IT infrastructures are some of the top challenges for capacity managers.
Even if your IT teams and users don't know they are granting it, getting their buy-in is critical to ITIL.
Participation. Agreement. Metrics. Checks and Balances.
Ensuring success requires a lot of understanding from IT and the business.
Waiting for a consensus to start your ITIL initiatives? Don't bother. You really don't need one.
IT services monitoring and management tools tend to multiply on an ad-hoc basis, and ove time many enterprises find themselves burdened with, rather than supported by, these systems. Here are two ways to resolve this dilemma.