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More articles By Ed Rivard

6 Success Factors for ITSM Governance Structures, Part II

Taken together these six factors will improve your chances of ITIL/ITSM success, writes ITSMWatch columnist Edward Rivard of Forsythe.

6 Success Factors for ITSM Governance Structures

ITSM/ITIL takes more than just an install or two to be successful, writes ITSMWatch columnist Edward Rivard of Forsythe.

Integrating ITIL with IT Project Management Improves Both

Integrating ITIL processes with IT project management can significantly enhance service value, write ITSMWatch columnists Ed Rivard & Kristy Smith of Forsythe.

Who Owns the Service Catalog? - Part II

Defining senior management's focus is critical the success of any service catalog initiative, write ITSMWatch columnists Ed Rivard and Bob Simmons of Forsythe.

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