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More articles By Eddy Peters

Using BPMN to Enhance ITIL's Effectiveness

Modeling makes words that much more effective, writes ITSMWatch guest columnist Eddy Peters of CTG.

ITIL v3 is Your Next Step in ITSM

ITIL v3 changes enable service-driven processes instead of process-driven services, writes ITSMWatch guest columnist Eddy Peters of CTG.

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