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More articles By Elizabeth Harrin

ITSM News Round Up for March 2011, Part I

Award winners, contract winners and a free ITSM makeover in this week's news.

'Availability' is no Longer Just an IT Metric

How you measure system availability says everything about your IT ops.

ITSM News Round Up for February 2011, Part II

Social networking comes to ITSM software and PinkVerify finds a new leader in our news roundup this week.

ITSM News Round Up for February 2011, Part I

Switching ITSM software providers, new resources for choosing vendors and the next generation of ITIL qualifications in our news roundup this week.

What Does a CAB Do All Day?

The change advisory board (CAB) is the route through which all changes pass. We all know it's best practice to have one, but what do they actually do?

How to Stay Motivated on the Road to ITIL Expert

You can keep your motivation up during the long road to ITIL Expert. ITSMWatch's Elizabeth Harrin shows you how.

ITSM News Round Up for January 2011, Part II

The future of SaaS, the last chance for ITIL v2 qualifications and more in this installment of the round up.

Implementing ITIL Using Agile

Is agile really the way to implement ITIL? ITSMWatch investigates.

ITSM News Round Up for January 2011, Part I

Looking for a new job? Things are looking up in this week's roundup.

ITSMWatch Holiday Book Giving Guide

What do you give the ITSM professional who has everything? ITSMWatch has waded through this year's publications to bring you the five best books of 2010.

New Complementary Qualifications Scheme Benefits Murky

The Complementary Qualifications Scheme does open up the ITIL qualification playing field but can make the your ITIL Expert award a bit suspect.

ITSM News Round Up for December 2010, Part I

Did you know that C-level support isn't necessary for a successful ITIL implementation? Here's our roundup of new research and ITSM news.

ITSM News Round Up for November 2010, Part II

News, awards and joint ventures -- We trawl through the ITIL headlines so you don't have to!

6 Reasons to Use Your ITIL4success Subscription

If you have have access, it worth your time the visit.

ITSM News Round Up for November 2010, Part I

New products, people and purchasing methods: A look at headlines from around the industry and the world.

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