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More articles By Eric Spiegel
Chicken Soup for IT Service Management Soul
ITIL Article Published Dec 3, 2010
Remember, it's people – with all their failings and surprises – that are at the heart of any successful ITSM initiative, writes ITSMWatch columnist Eric Spiegel of Suntiva.
5 Steps To Achieving a Successful ITIL Assessment
ITIL Article Published Sep 9, 2010
You can use these steps to either get started with ITIL or improve your existing practices, writes ITSMWatch columnist Eric Spiegel of Suntiva.