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More articles By Eric Spiegel

Chicken Soup for IT Service Management Soul

ITIL Article Published Dec 3, 2010

Remember, it's people – with all their failings and surprises – that are at the heart of any successful ITSM initiative, writes ITSMWatch columnist Eric Spiegel of Suntiva.

5 Steps To Achieving a Successful ITIL Assessment

ITIL Article Published Sep 9, 2010

You can use these steps to either get started with ITIL or improve your existing practices, writes ITSMWatch columnist Eric Spiegel of Suntiva.

IT Management Daily Newsletter

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