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More articles By Frank Bucalo

Rightsizing Your Service Level Management Implementation

You can't measure everything, so don't, advises ITSM Watch columnist Frank Bucalo of CA.

Rightsizing Service Cost Models, Part II

Use these applied techniques from ITSM Watch guest columnist columnist Frank Bucalo of CA for designing effective and efficient cost models.

Rightsizing Service Cost Models, Part I

Use these theories from ITSM Watch guest columnist Frank Bucalo of CA to design effective and efficient cost models.

Rightsizing Your ITIL Implementation

Service level management drives business alignment, writes ITSM Watch guest columnist Frank Bucalo of CA.

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