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More articles By George Spafford

Breaking Down Silos - An ITIL Imperative

IT needs to have a systems mindset that focuses on enabling the business, which necessitates teamwork and the dismantling of silos, writes ITSMWatch columnist George Spafford.

How to Improve Incident Response Times

ITIL v3 provides two avenues to do this, writes ITSMWatch columnist George Spafford.

How to Set Up and Manage a Definitive Media Library

Organizations struggling with version control, virtual machine images, approved build, licensing, and so on can benefit from the DML, writes ITSMWatch columnist George Spafford.

Is the ITIL Fad Fading?

The C-suite is still looking for a little ITIL ROI, writes ITSMWatch columnist George Spafford.

Say What ... Changed? (aka, How'd That Happen?!?)

Having a better understanding of what changed aids not only IT operations but also information security and reduces risk, writes ITSMWatch columnist George Spafford.

Using the Service Design Package to Transfer Knowledge

If communication between your teams is an issue, ITIL v3 has an app for that, writes ITSMWatch columnist George Spafford.

Are You Getting Value from ITIL?

For many practitioners, hope of a service management future are turning to dismay as they figure out how to actually get value from ITIL and ITSM, writes ITSMWatch columnist George Spafford.

How to Mitigate the Risk of Failed Changes, Part II

Success is based on stated change objectives, writes ITSMWatch columnist George Spafford.

How to Mitigate the Risk of Failed Changes, Part I

So long as change processes are ignored risk will be ignored, too, writes ITSMWatch columnist George Spafford.

Why Event Management Matters

Getting a handle on Event Management has a lot of benefits, writes ITSMWatch columnist George Spafford of Pepperweed Consulting.

Using the Service Desk as a Single Point of Contact

Extending the IT service desk to handle more than just IT calls will net real business benefit, writes ITSMWatch columnist George Spafford of Pepperweed Consulting.

Doing More with Less: IT Framework Integration

Understanding how the many IT frameworks work together is the first step towards using them appropriately, writes ITSMWatch columnist George Spafford of Pepperweed Consulting.

Defending ITIL's Value

ITIL is on the verge of being labeled a fad due to great promises and few returns, writes ITSMWatch columnist George Spafford of Pepperweed Consulting.

Lowering Incident Management Costs

There are many means to improve how incidents are managed but the first is implementing an formal Incident Management process, writes ITSMWatch columnist George Spafford of Pepperweed Consulting.

The Evolution of Incident Management

By elevating service request and event management, ITIL v3 finally codifies Incident Management, writes ITSM Watch columnist George Spafford of Pepperweed Consulting.

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