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More articles By Mark Scott

Standardizing Managed Services to Increase Your Revenues

How do you distinguish yourself in a market where every service provider promises reliable, affordable and specialized offerings? The cornerstone of ITIL® is the concept of aligning IT operations with business objectives. Most service organizations have difficulty assessing and managing the quality and effectiveness of IT service and support.

Network and Systems Management On Demand: An Industry Outlook

The industrial economy has given way to the Internet and in turn created a new set of rules, opportunities, threats and challenges for business.

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