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More articles By Mike Drapeau

Building an IT Service Catalog

Implementing a service catalog saves time, garners users' trust and bolsters your internal SLAs, writes ITSM Watch guest columnist Mike Drapeau of the Drapeau Group.

Release Management: Where to Start?

ITSM Watch guest columnist Mike Drapeau explains the basics of Release Management and how to make it function properly.

Why MSPs Struggle with ITIL

ITIL is not designed for "externally" facing IT services, writes Mike Drapeau of the Drapeau Group.

How to Transition Away From Your ITIL Consultant

Planning the breakaway from your ITIL consultant should be considered long before you make the move, writes ITSM Watch guest columnist Mike Drapeau of the Drapeau Group.

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