Home» Author index
More articles By Pam Baker
The Cloud is Raining on ITIL
ITIL Article Published Dec 4, 2009
Cloud computing will be a challenge for ITIL practitioners.
Which ITIL Software Features Work Best?
ITIL Article Published Nov 6, 2009
The answer depends on where you are at in your service management efforts.
ITIL: Open Source vs. Commercial
ITIL Article Published Oct 14, 2009
As ITIL continues to gain converts, more and more support software is becoming available. Which is better open source or commercial? The debate continues.
