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More articles By Paul Desmond

Getting ITSM Off the Ground

Perhaps you've been reading about IT service management and figure it can help your IT organization be more effective. Now what? How do you spread the word and get a bona-fide ITSM effort off the ground? Here we look at how to make it happen.

IT Service Management: It's About the Customer

Already widely used in Europe, IT Service Management is gaining more presence in the U.S. This article explains what ITSM is as well as its fundamental goals.

Keeping IT Connected to Corporate Goals

Communication and service management are key to ensuring IT stays aligned with business goals.

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