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More articles By Rob England

Have the Pillars of ITIL Crumbled Further?

The short answer is a resounding "Yes", writes ITSMWatch columnist Rob England.

Using Balanced Metrics as Service Support Indicators

Deciding what to measure will cause real-world changes in behavior, writes ITSMWatch columnist Rob England.

ITIL v3: Service Catalog Should be Front and Center

Two years on and we're still not there, writes ITSMWatch columnist Rob England.

ITIL Still Needs to Embrace the Collective

In in the wide open world of Web 2.0 OGC still keeps ITIL cloistered, writes ITSMWatch columnist Rob England.

ITIL v3: Still No Rush

Three years on and there's still no compelling reason to switch to ITIL v3, writes ITSMWatch columnist Rob England, a.k.a. The IT Skeptic.

How to Fix the ITIL v3 foundation Exams

The foundation exams need outside help, writes ITSMWatch columnist Rob England, a.k.a., The IT Skeptic.

ITIL Foundation Exams Don't Test Understanding

The way they are written now, multiple choice Foundation exams are basically a waste of time and damage ITIL's credibility, writes ITSMWatch columnist Rob England, a.ka., The IT Skeptic.

What ITIL Doesn't Cover

There's a popular misconception that ITIL describes IT Delivery. In fact, argues columnist Rob England, it doesn’t even fully describe IT Service Management.

Cooperation Between Vendors Over CMDB?

I’m still waiting, writes ITSMWatch columnist Rob England.

The (Ongoing) Evolution of the ITIL Request

From no standing at all to an equal peer of Incident, the humble Request has grown in importance with each new version of ITIL, writes ITSMWatch columnist Rob England (a.k.a., The IT Skeptic).

Understanding the Cloud/Ops Disconnect

Just as ITIL is finally having a positive impact on IT ops everywhere, the "Cloud" comes along and screws it all up.

The Four Big Questions ITIL Doesn't Answer

In many ways ITIL v3 is more complete than ITIL v2, but there are still a lot of basic questions that you need to answer for yourself, writes ITSM Watch columnist Rob England.

ITIL is Cultural Not Technical

At its heart, ITIL is about changing people not process, writes ITSM Watch columnist Rob England.

On Demand Data and the CMDB

Are we overdoing our CMDB reporting requirements, asks ITSM Watch columnist Rob England?

Tripping Out On Small-Business ITIL

Making large-organization best practices fit in small to medium enterprises takes us into an alternate world where nothing is quite the same.

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