More articles By Rob England

The short answer is a resounding "Yes", writes ITSMWatch columnist Rob England.

Deciding what to measure will cause real-world changes in behavior, writes ITSMWatch columnist Rob England.

Two years on and we're still not there, writes ITSMWatch columnist Rob England.

In in the wide open world of Web 2.0 OGC still keeps ITIL cloistered, writes ITSMWatch columnist Rob England.

Three years on and there's still no compelling reason to switch to ITIL v3, writes ITSMWatch columnist Rob England, a.k.a. The IT Skeptic.

The foundation exams need outside help, writes ITSMWatch columnist Rob England, a.k.a., The IT Skeptic.

The way they are written now, multiple choice Foundation exams are basically a waste of time and damage ITIL's credibility, writes ITSMWatch columnist Rob England, a.ka., The IT Skeptic.

There's a popular misconception that ITIL describes IT Delivery. In fact, argues columnist Rob England, it doesn’t even fully describe IT Service Management.

I’m still waiting, writes ITSMWatch columnist Rob England.

From no standing at all to an equal peer of Incident, the humble Request has grown in importance with each new version of ITIL, writes ITSMWatch columnist Rob England (a.k.a., The IT Skeptic).

Just as ITIL is finally having a positive impact on IT ops everywhere, the "Cloud" comes along and screws it all up.

In many ways ITIL v3 is more complete than ITIL v2, but there are still a lot of basic questions that you need to answer for yourself, writes ITSM Watch columnist Rob England.

At its heart, ITIL is about changing people not process, writes ITSM Watch columnist Rob England.

Are we overdoing our CMDB reporting requirements, asks ITSM Watch columnist Rob England?

Making large-organization best practices fit in small to medium enterprises takes us into an alternate world where nothing is quite the same.