More articles By The IT Skeptic
v3 is a high wall to climb. For beginners, best to stay with ITIL v2 for now, writes ITSM Watch columnist Rob England, a.k.a., The IT Skeptic.
Tired of commenting from the shadows, the IT Skeptic reveals his identity.
The notoriously tough IT Skeptic takes a hard look at v3 -- and likes it! (Well, mostly.)
If V2 taught us how to walk, V3 teaches us to run. Trouble is, says The IT Skeptic, many organizations are still sitting down.
If there is one thing seriously out of balance in the ITIL Version 2 books it's the focus on SLAs, writes ITSM Watch columnist The IT Skeptic.
Is it time for OGC to hand over the reins?, asks ITSM Watch columnist The IT Skeptic.
Id like to see that, writes ITSM Watch's ever-doubtful columnist, the IT Skeptic.
ITSM Watch columnist, The IT Skeptic, shakes the tree looking for quantifiable evidence of ITIL's effectiveness and comes up empty handed.
Money, justification and a little creative thinking, writes ITSM Watch columnist The IT Skeptic.
Make the business case and you'll have your project, writes ITSM Watch columnist The IT Skeptic.
The OGC and itSMF let down their constituencies when they ignored the whole area of product compliance, writes ITSM Watch columnist The IT Skeptic.
If the OGC fails to adopt new modes, the open content movement will take ITIL away, writes the IT Skeptic.
ITIL is not best-practice and we deride ITIL by calling it that, writes ITSM Watch columnist The IT Skeptic.