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More articles By Troy DuMoulin

Building ITSM Buy-In is an Inside Job

You can't rely on outside vendors to do it for you, writes ITSMWatch guest columnist Troy Du Moulin of Pink Elephant.

The Seven Enablers & Constraints of ITSM

Why do many organizations stumble in their initial attempts at implementing ITSM best practices, asks ITSM Watch guest columnist Troy DuMoulin of Pink Elephant.

ITIL v3: The Evolution Of Service Management Philosophy

ITIL is growing up and v3 reflects that real-life experience, writes ITSM Watch guest columnist Troy DuMoulin of Pink Elephant.

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