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More articles By Valerie Arraj

ITIL - The Distancing Begins

A lot of vendors are pulling back from being "ITIL compliant" and this has ITSMWatch columnist Valeria Arraj wondering why.

Demystifying The Confusing Service Catalog

Five answers to five vexing service catalog questions from ITSMWatch columnist Valerie Arraj of Compliance Process Partners.

IT Silos and the Need for Enterprise Architecture

It’s time to reign in the unplanned proliferation of tools used to manage IT, writes ITSM Watch columnist Valerie Arraj of Compliance Process Partners.

2009: The Year Of Doing More With Less

ITSM and ITIL are the way to make this happen, writes ITSM Watch columnist Valerie Arraj of Compliance Process Partners.

The IT Accountability Model

Use RACI, ITIL and SLM to transform your ITSM efforts, writes ITSM Watch columnist Valerie Arraj.

Bridging the Gap Between Development and Operations

Designing and managing business services from a holistic perspective requires coordination and collaboration between AD and IT operations, writes ITSM Watch columnist Valerie Arraj of Compliance Process Partners.

You Cannot Outsource ITSM Success

ITSM Watch columnist Valerie Arraj of Compliance Process Partners provides the five vital steps to successfully using consulting in your ITSM program.

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