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Nov 6, 2007

ITSM Watch Staff


On Demand Webcasts:

How to Leverage Metrics to Support ITIL Processes
George Spafford of Pepperweed discusses what you need to know to measure and demonstrate ITIL's impact on the bottom line.
Webcast: Aug. 2, 2006 (2 p.m. EDT, 11 a.m PDT)

The Impacts of Outsourcing on ITIL Initiatives
George Spafford of Pepperweed discusses how to successfully manage ITIL outsourcing.
Webcast: Sept. 12, 2006 (2 p.m. EDT, 11 a.m PDT)

On Demand Webcasts:

Linking IT Silos to Create Business Value

ITSM: From Theory to Reality

The True Value of Change Management

Successful Rollout Planning

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