Home �   ITSM Glossary�  Index

Microsoft Frameworks Integrated Glossary

The Microsoft Integrated Glossary contains terms for: MSF - Microsoft Solutions Framework MOF - Microsoft Operations Framework MSPMO - Project Management Office
Mar 4, 2004

ITSM Watch Staff




underpinning contract
A contract between IT and one or more external vendors that defines the responsibilities of all participating parties. The contract binds these parties to provide a particular service (or service component, such as hardware, software, and so on) of a specific agreed-upon quality and quantity, and constrains the demands IT and/or its users may place upon the service (or service component) to those agreed-upon limits defined by the contract.


undesired architecture
The enterprise architecture that results when an organization does not attempt to plan for the future.


An adjustment to the version or release in which the version number changes.


The time between incidents or failures when customer expectations are met as specified by the operating level agreement or the service level agreement.


The degree to which an action does not tolerate delay.


usage testing
Testing whether the product works as intended. It occurs primarily during the stabilizing phase. See also coverage testing.


use case
A behaviorally related sequence of interactions that an actor performs in a dialog with a system to provide some measurable value to the actor; a collection of scenarios.


The person who uses the services on a day-to-day basis.


user education role
One of six MSF team roles. It represents the end user and is responsible for optimizing the end user's performance and experience with the solution. It functions as team advocate to the end user and end-user advocate to the team, participates in defining user requirements and designing features, designs and develops performance support systems, including training materials, and drives the usability process.


user interface
The part of the application that interacts with the people operating it.


user performance support elements
One of the deliverables leading to the release milestone. They constitute the final release of the support elements.


user profile
A description of the eventual users of the solution in terms of geography, organizational and communication structures, user functions, resource availability, and other relevant information.


user requirement
A desire of the end user of the application that focuses on the solution to the business problem; its fulfillment is necessary for day-to-day performance of work processes.


user service
A unit of application logic that provides an application with its user interface.


Testing concepts through walk-throughs and prototyping.


The difference between a project's baseline status and current status.


The status of a configuration item, consisting of one or more changes at the specification level. The functional specifications are therefore changed in relation to the earlier version.


version identifier
A version number, version date, or version date and time stamp.


version management
A process directed at bringing and keeping under control various versions of configuration items of the technical infrastructure.


version number
A combination of xxnn in which xx is the major number and nn is the minor number.


versioned release strategy
A time and resource control strategy in which a deployment project is treated as if it were a series of versioned product releases. This strategy allows