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Glossary of IT Infrastructure Library Terms (ITIL®)
Glossary of Terms for the IT Infrastructure Library
March 3, 2004



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These terms have been reproduced with the permission of the Controller of HMSO and the Office of Government Commerce, ©Crown Copyright Office of Government Commerce.

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ITIL® is a Registered Trade Mark and a Community Trade Mark of the Office of Government Commerce and is Registered in the U.S. Patent and Trademark Office.

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