The IT Accountability Model</h1> <article> <h1>The IT Accountability Model</h1> Use RACI, ITIL and SLM to transform your ITSM efforts, writes ITSM Watch columnist Valerie Arraj. <p><a href="http://feedads.googleadservices.com/~a/_8MTOQUmLBeOcFGW8Tgfl1HKaI8/a"></img></a></p> </article> <article> <h1>The Seven Enablers & Constraints of ITSM</h1> Why do many organizations stumble in their initial attempts at implementing ITSM best practices, asks ITSM Watch guest columnist Troy DuMoulin of Pink Elephant. <p><a href="http://feedads.googleadservices.com/~a/mYmAur2_kcce7liHHFKm6p4JBs4/a"></img></a></p> </article> <article> <h1>ITIL is Cultural Not Technical</h1> At its heart, ITIL is about changing people not process, writes ITSM Watch columnist Rob England. <p><a href="http://feedads.googleadservices.com/~a/sMwI2jpX4Wee8S5fjSiVUeTannc/a"></img></a></p> </article> <article> <h1>Bridging the Gap Between Development and Operations</h1> Designing and managing business services from a holistic perspective requires coordination and collaboration between AD and IT operations, writes ITSM Watch columnist Valerie Arraj of Compliance Process Partners. <p><a href="http://feedads.googleadservices.com/~a/Zo0QwoMWaeMiNZaKrNk0HRAcXr4/a"></img></a></p> </article> <article> <h1>EMA Announces December Webinars</h1> EMA analysts will share insight on launching a configuration management system, managing applications during troubled times and why QoE is on the rise. <p><a href="http://feedads.googleadservices.com/~a/ci9c_BI6bYeEo9Mx9SFaWwnYwjg/a"></img></a></p> </article> </main></body></html>