ITIL Index

If your CIO tells you this they probably don't understand what ITIL is really all about, writes ITSMWatch columnist David Moskowitz of Productivity Solutions.

How you measure system availability says everything about your IT ops.

Taken together these six factors will improve your chances of ITIL/ITSM success, writes ITSMWatch columnist Edward Rivard of Forsythe.

Technology advancements continually drive the need for adoption of ITIL and ITSM principals, writes ITSMWatch columnist Carlos Casanova of the K2 Solutions Group.

ITSM/ITIL takes more than just an install or two to be successful, writes ITSMWatch columnist Edward Rivard of Forsythe.

The change advisory board (CAB) is the route through which all changes pass. We all know it's best practice to have one, but what do they actually do?

You can keep your motivation up during the long road to ITIL Expert. ITSMWatch's Elizabeth Harrin shows you how.

Is agile really the way to implement ITIL? ITSMWatch investigates.

ITSMWatch guest columnist Gary Case of Pink Elephant, who literally wrote the ITIL v3 book on Continual Service Improvement, shares his insights on service measurement and reporting.

If a CMS is part of your agenda, these 9 steps should take some of the guess work out of getting started, writes ITSMWatch columnist Marty Likier of Forsythe's IT Service Management Practice.

If a CMS is part of your agenda, these 9 steps should take some of the guess work out of getting started, writes ITSMWatch columnist Marty Likier of Forsythe's IT Service Management Practice.

What do you give the ITSM professional who has everything? ITSMWatch has waded through this year's publications to bring you the five best books of 2010.

The Complementary Qualifications Scheme does open up the ITIL qualification playing field but can make the your ITIL Expert award a bit suspect.

Remember, it's people – with all their failings and surprises – that are at the heart of any successful ITSM initiative, writes ITSMWatch columnist Eric Spiegel of Suntiva.

If you have have access, it worth your time the visit.