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ITIL Certification Still Tops List of Ideal Certs for IT Pros

Though certs haven't been high on the IT radar, they will still be relevant in 2014, especially the ITIL certification.

A Geek's Guide to IT Management

For people to excel in the workplace, a company needs to provide them with the right combination of technology, process and management.

"I Don't Want to Hear about ITIL!", Part I

If your CIO tells you this they probably don't understand what ITIL is really all about, writes ITSMWatch columnist David Moskowitz of Productivity Solutions.

'Availability' is no Longer Just an IT Metric

How you measure system availability says everything about your IT ops.

6 Success Factors for ITSM Governance Structures, Part II

Taken together these six factors will improve your chances of ITIL/ITSM success, writes ITSMWatch columnist Edward Rivard of Forsythe.

Disruptive Tech Drives Need for Configuration Management

Technology advancements continually drive the need for adoption of ITIL and ITSM principals, writes ITSMWatch columnist Carlos Casanova of the K2 Solutions Group.

6 Success Factors for ITSM Governance Structures

ITSM/ITIL takes more than just an install or two to be successful, writes ITSMWatch columnist Edward Rivard of Forsythe.

What Does a CAB Do All Day?

The change advisory board (CAB) is the route through which all changes pass. We all know it's best practice to have one, but what do they actually do?

How to Stay Motivated on the Road to ITIL Expert

You can keep your motivation up during the long road to ITIL Expert. ITSMWatch's Elizabeth Harrin shows you how.

Implementing ITIL Using Agile

Is agile really the way to implement ITIL? ITSMWatch investigates.

Service Measurement & Reporting Across the ITIL Service Lifecycle

ITSMWatch guest columnist Gary Case of Pink Elephant, who literally wrote the ITIL v3 book on Continual Service Improvement, shares his insights on service measurement and reporting.

9 Steps Towards a Successful CMS, Part II

If a CMS is part of your agenda, these 9 steps should take some of the guess work out of getting started, writes ITSMWatch columnist Marty Likier of Forsythe's IT Service Management Practice.

9 Steps Closer to a Successful CMS

If a CMS is part of your agenda, these 9 steps should take some of the guess work out of getting started, writes ITSMWatch columnist Marty Likier of Forsythe's IT Service Management Practice.

ITSMWatch Holiday Book Giving Guide

What do you give the ITSM professional who has everything? ITSMWatch has waded through this year's publications to bring you the five best books of 2010.

New Complementary Qualifications Scheme Benefits Murky

The Complementary Qualifications Scheme does open up the ITIL qualification playing field but can make the your ITIL Expert award a bit suspect.


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