A lot of vendors are pulling back from being "ITIL compliant" and this has ITSMWatch columnist Valeria Arraj wondering why.

Today, IT is all about people and, therefore, by default, so is ITIL and ITSM, writes ITSMWatch columnist David Mainville of Consulting Portal.

Today, IT is all about people and, therefore, by default, so is ITIL and ITSM, writes ITSMWatch columnist David Mainville of Consulting Portal.

Six steps are all you need to get Incident Management under control, writes ITSMWatch columnist Hank Marquis of Global Knowledge.

IT needs to have a systems mindset that focuses on enabling the business, which necessitates teamwork and the dismantling of silos, writes ITSMWatch columnist George Spafford.

ITIL v3 provides two avenues to do this, writes ITSMWatch columnist George Spafford.

Organizations struggling with version control, virtual machine images, approved build, licensing, and so on can benefit from the DML, writes ITSMWatch columnist George Spafford.

Follow these straight forward steps and you too can design a process that will get buy-in, writes ITSMWatch columnist David Mainville of Consulting Portal.

Forget about ITIL, it's just a means to end, writes ITSMWatch columnist David Moskowitz of Productivity Solutions.

Many organizations are struggling these days to understand the value of a service catalog, how it can be leveraged to deliver quality and higher customer satisfaction, and what it really is, writes ITSMWatch columnist Michael Tainter of Forsythe.

Pathfinder is designed to help ITIL, ISO and PPM professionals do their jobs better.

Too many 'silver-bullet' expectations driven by too many tools is fueling a let down in what ITSM can really deliver, writes ITSMWatch columnist David Mainville of Consulting-Portal.

Give and take. Yin and Yang. Balance is a good thing, writes ITSMWatch columnist Jack Probst of Pink Elephant.

Five answers to five vexing service catalog questions from ITSMWatch columnist Valerie Arraj of Compliance Process Partners.

You can't rely on outside vendors to do it for you, writes ITSMWatch guest columnist Troy Du Moulin of Pink Elephant.

By itself ITIL certification will only help you get in the door; you still have to prove yourself once you're there, writes ITSMWatch columnist David Moskowitz of Productivity Solutions.

The C-suite is still looking for a little ITIL ROI, writes ITSMWatch columnist George Spafford.

Having a better understanding of what changed aids not only IT operations but also information security and reduces risk, writes ITSMWatch columnist George Spafford.

If communication between your teams is an issue, ITIL v3 has an app for that, writes ITSMWatch columnist George Spafford.

It always happens when you least expect it but there are some simple things you can do today to get away from unintended consequences, writes ITSMWatch columnist Jason Drubert of BT Consulting.

For many practitioners, hope of a service management future are turning to dismay as they figure out how to actually get value from ITIL and ITSM, writes ITSMWatch columnist George Spafford.

By understanding the ITIL concepts of utility and warranty in ITIL v3 you discover competitive advantage, cost controls, customer satisfaction, and business IT alignment, writes ITSMWatch columnist Hank Marquis of Global Knowledge.

The value of ITIL certification is knowledge and a common tongue, writes ITSMWatch columnist David Moskowitz.

The short answer is a resounding "Yes", writes ITSMWatch columnist Rob England.

IT service management really starts with change, configuration and release management, writes ITSMWatch guest columnist Mark Schouls of Novell.