How Software Vendors Lie About ITIL Support By Rob England -
ITIL Article Published August 15, 2008
It may not be a bold-faced; more of the white or, in this case, grey variety, writes ITSM Watch columnist Rob England.
Capacity Management and Green IT By George Spafford -
ITIL Article Published August 4, 2008
Use capacity management to save money while optimizing your existing data center set up.
The 3 Keys to ITIL Success By Hank Marquis -
ITIL Article Published July 28, 2008
ITIL implementations are projects like any other and should be treated as such, writes ITSM Watch columnist Hank Marquis of Enterprise Management Associates.
OptimizeYour Data Center Migration with ITIL By Mike Tainter -
ITIL Article Published July 21, 2008
Data center migration is primarily a business challenge, not a technology challenge, writes ITSM Watch columnist Mike Tainter of Forsythe.
Riding the CMDB Tidal Wave By Dennis Drogseth -
ITIL Article Published July 10, 2008
The CMDB is at the heart of a radical transformation of the business/IT relationship, writes ITSM Watch columnist Dennis Drogseth of EMA.
HP's Customer's Speak: Five Steps to Successful CMDB By Mahesh Kumar -
ITIL Article Published July 7, 2008 ITSM Watch guest columnist Mahesh Kumar of HP shares what he has learned from listening to his customers.
So, Why ITIL?
ITIL Article Published June 30, 2008
From compliance to complexity, businesses worldwide are turning to ITIL for answers.
Ten Things They Don't Want You to Know About ITIL v3 By Rob England -
ITIL Article Published June 23, 2008
Well, fifteen things actually but it didn’t sound as catchy, writes ITSM Watch columnist Rob England.
So What are You Measuring? By George Spafford -
ITIL Article Published June 13, 2008
And is the information really worth anything? ITSM Watch columnist George Spafford of Pepperweed Consulting weighs in.
The Challenges of RCA in ITIL and the “New” Deming Cycle By Jan Vromant -
ITIL Article Published June 5, 2008
Proactive problem management (pPM) and root cause analysis (RCA) is the right path but you may find open revolt along the way, writes ITSM Watch columnist Jan Vromant of Deloitte Consulting.
ITIL v3: Bridging the Gap Between IT and Business By Augusto Perazzo -
ITIL Article Published May 29, 2008
v3 builds on v2, greatly expanding its usefulness and helping CIOs make the leap to business strategist, writes ITSM Watch columnist guest columnists Augusto Perazzo and Glen Willis of PA Consulting.
What ITIL Means by "Process" By Rob England -
ITIL Article Published May 21, 2008
Let's get it together people, writes ITSM Watch columnist Rob England.
Creating an Actionable ITSM Roadmap By Bob Simmons -
ITIL Article Published May 13, 2008
It all starts with the 'Where', writes ITSM Watch guest columnist Robert Simmons of Forsythe.
The Rise of Governance and Assurance By Rob England -
ITIL Article Published May 8, 2008
Interest in IT governance is rising rapidly, but a new ISO standard will make clear that the term often is misused, writes ITSM Watch columnist Rob England.
Using ITAM to Save Money in Tough Times By George Spafford -
ITIL Article Published May 2, 2008
ITIL v3’s Service Asset and Configuration Management and IT asset management are complementary but distinct, writes ITSM Watch columnist George Spafford of Pepperweed Consulting.
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There are many social and real-world cost benefits when data centers can operate in a more environmentally friendly manner. With concerns over budgets and global warming, now is the time to address these issues.