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ITIL Archives : April 2004

The Adaptive Enterprise - 04/28/2004
ITIL and the HDI Support Center Process Guidebook - 04/27/2004
The Emergence of Business Service Management - 04/26/2004
Achieving Service Excellence By Leveraging ITSM & Six Sigma - 04/22/2004
'Close the Gap' to Improve Business Service Delivery - 04/16/2004
Disciplined Network Operations - 04/15/2004
IT Control Objectives for Sarbanes-Oxley - 04/13/2004
Justifying ITIL - 04/12/2004
MSF: Microsoft Solutions Framework - 04/07/2004
Achieving IT Service Goals Through Best Practices - 04/06/2004
Organizational Improvement Through a Best Practice Approach - 04/06/2004

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