The Importance of Change Advisory Boards
The group should meet weekly, or on some appropriate regular schedule, to discuss change-related matters. Topics for discussion include:
For each class of system, or specific system depending on its criticality to the organization, a change advisory board should be defined. The goal is to have the right people in attendance to ensure that the necessary considerations are made. For example, Saturday's maintenance window may look great to IT, but make accounting a nervous wreck because it has a financial period close coming up and can't risk the proposed general ledger change corrupting the system.
As you can imagine, the composition of the CAB will vary. The following list is to foster discussion about who should attend.
You'll note that the above list includes internal vendor management as well as vendor representatives, and for good reason. Even though IT may not own the code and hardware changes on a vendor-managed server, it has every right to request involvement in changes to ensure that availability and security are not compromised. In the end, the vendor may cause the problem, but it will be your organization that pays the price!Want to discuss this article and/or Change Mangement and the Change Advisory Board further? Visit our IT Service Management Forum .