Change Management and the Service Desk
ITIL and similar standards offer significant benefits; however implementing these frameworks is challenging and represents a serious, enterprise-wide commitment. Here are key considerations for ITIL implementations.
- Communication strategies for IT and the company as a whole What vehicles are in place to communicate the purpose, status, and benefits of implementing ITIL and Change Management?
- Message Change management is a cooperative process between IT and the business. The greatest value comes from making joint decisions on the value and hence approval of requested changes.
- Change management is not a stand-alone endeavor The sub-discipline is interdependent upon other processes and really on the entire ITIL framework. The development of a master configuration database is, of course, essential to the ability to perform effective Change Management. Only by truly understanding the relationships among IT elements can a proposed change be evaluated in terms of its impact. Likewise, it is only through release management that the approved changes can be integrated into the live environment with minimal impact through effective planning, scheduling, and training.