IT Costs, Value and Role of ITIL
To achieve this, IT must undertake projects that enable the business and then deliver those services to the business in a reliable manner over time such that the functional areas can maximize their utilization of the services designed based on their requirements. Granted this can not happen regardless of cost but, the point is, that cost, value and associated risks must be properly managed and communicated.
It shouldnt have come as a surprise the business person would have a very different perspective than IT. How many 40 page IT reports to management have wound up unread in the trash because what senior management needed wasnt understood by the group creating the report? Let me assure you that we have wasted a lot of paper over the years!
My call to arms would be for groups to leverage their ITFM teams to not only perform their traditional role but to also help IT work with the business and develop valuation models that management can relate to and agree with. These financial specialists must help us evolve from a focus on costs to one of value.
Perhaps just importantly, we need the ITFM specialists to help IT to learn how to speak in the language of the businessdollars and cents. Furthermore, we need to leverage their skills to make business decisions and ask ourselves hard questions that we answer before others ask.