ITIL Version 3 to Stress Alignment Integration
At the most, some organizations may slow down their current implementations, as they investigate how to use some of the new information.
And if thats the case, he believes BMC is well-positioned with its Atrium CMDB product, which includes database tools, a reconciliation engine, the CMDB, and analytics for reporting against it.
Most vendors will need to make some enhancements to their architectures or bring in new capabilities to address ITIL version 3s lifecycle approach. While BMC has already designed its business service management products to support the lifecycle approach, Turbitt says he expects his company will have to do some new development or acquisition in one area to support Version 3 requirements, which he declined to name.
In the meantime, BMC this quarter expects to roll out a service request system that will make change management more accessible to users via web-based, standard requests for services (such as user provisioning). Also on the schedule in this timeframe is a product aimed at transaction management.
Part of ITSM is looking at availability from the user down to the infrastructure, says Turbitt, so you can manage that transaction as it goes through the infrastructure.