Play It Again, Sim
Many of us [in the company] are from a military background and we couldnt understand that organizations rarely simulate and train their people and staff that way, he says. In the military we are constantly simulating, because you cant go to war every day.
And if they think back for second, theyll remember that in the game we had chaos, we understood how to prioritize, we put in incident management, then a service catalog, then change management, and had to have process in place to do that, he says. One hundred slides in a Powerpoint deck discussing the value of incident management is not going to give you a real, tangible reference point to that.
Organizations may get to the goal of providing more employees with an end-to-end understanding of the lifecycle for delivering quality of service using other educational approaches, Sutherland acknowledges. No surprise that G2G3 has a bias toward it own approach, he says, but the important part is that companies take some approach to doing the cultural work to get into [employees] hearts and minds, break down the silo mentality that exists in the entire IT environment, to deliver value in projects and services.
The company launched its ITIL V3 simulation just a few weeks ago, and Sutherland says its getting a lot of interest. Because it doesnt have to go into the minutiae of ITIL as do traditional courseware vendors, and instead takes the 5,000-foot view, G2G3 was able to pull the simulation together based on information thats been coming out about V3 since last November. People havent absorbed the library of books yet, says Sutherland. They understand it may be a good thing, but they really dont understand it. This is a risk-free way to find out without having to commit everyone and everything.
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