Top 6 Pitfalls to Avoid When Implementing a CMDB
Pitfall 5: Attempting too broad an implementation.
Once the CMDB is successfully implemented with this first service, you and your organization can make decisions on extending the scope of the initiative, and managing more and more CIs in an effective and efficient manner. This incremental approach allows your organization to realize value quickly, while gaining the experience needed to successfully tackle a broader implementation.
Pitfall 6: Skimping on process and training.
A CMDB is only as good as the people who use and maintain it. If people arent trained in proper use and maintenance procedures the CMDB will be under-utilized and the contents will quickly become out-of-date and inaccurate. Proper training also helps to ensure a successful implementation and a well-spent investment.
Organizations that avoid these six pitfalls will safeguard their CMDB implementations and improve the likelihood of successful outcomes. Ultimately, that means that they will be better able to cost-effectively provide the business with the services it needs while keeping those services running at required levels of performance.
Randal Locke is senior technical specialist at CA.