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Incident Management and Automatic Alerting Tools

By Sturgisman, A. Kent Much of the advice regarding Incident Management is an un-stated assumption that the main source of Incidents are calls to the Service Desk. Although this may be true for the great majority of lower impact requests, there are different recommendations for those who have 'Event Management' tools in place that automatically generate Incidents.
Feb 23, 2004

ITSM Watch Staff

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