Organizational Improvement Through a Best Practice ApproachBy Ivor Evans When Lorenzo de' Medici seized control of the Florentine Republic in 1512, he summarily fired the Secretary to the Second Chancery of the Signoria and set in motion a fundamental change in the way we think about organizations and management.
A White Paper presented by Ivor Evans, Managing Consultant, StAY Technologies Inc. Employing a deep understanding of the theory and practice of organizational improvement alongside considerable experience in practical Service Management issues, StAY Technologies has developed a Service Management model designed to improve the relationship between service recipient and service provider.The concepts and content of this model are described in this white paper. Implementation of the model has proved successful in a number of organizational transformation programs over recent years. Click here to read or download "Achieving Organizational Improvement Through A Best Practice Approach To IT Service Management" white paper.