Achieving IT Service Goals Through Best Practices
This white paper discusses IT Service Management (ITSM) and the IT Infrastructure Library (ITIL®), as it applies to the N-able IT Management Solution developed by N-able Technologies.
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The need for a unified solution that a company can use to maximize productivity through the IT service organization is evident when small- and medium- sized businesses (SMB) identify what type of role they ultimately envision for their IT service
organization.
In general, the SMB market comprises two types of IT service organizations:
- Small businesses (10-99 users) that outsource all or most of their IT service needs to system integrators.
- Mid-sized enterprises (100-999 users) that provide the majority of IT services through internal resources.
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