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Disciplined Network Operations

By Val Sribar and Glenn O'Donnell Configuration and change management processes and tools are gaining popularity, because they enable disciplined control of infrastructure characteristics to yield higher availability, better performance, security, and operational cost savings.
Apr 15, 2004

ITSM Watch Staff

By Val Sribar and Glenn O'Donnell

The networking domain has been especially lacking in these areas, so the automation offered by tools is highly attractive to IT organizations. The market is young, but growth and consolidation driven by economic benefits will propel widespread process automation by 2007.

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