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Modeling The Enterprise IT Infrastructure

By David Chiu & D.L. Tsui Organizations are increasingly recognizing ITIL as the standard for IT Service Management. ITIL provides a best practice process-based framework for supporting and delivering IT services to enable the enterprise to meet its business goals. Central to the ITIL processes is the Configuration Management Database (CMDB).
Nov 14, 2004
By

ITSM Watch Staff





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