Modeling The Enterprise IT InfrastructureBy David Chiu & D.L. Tsui Organizations are increasingly recognizing ITIL as the standard for IT Service Management. ITIL provides a best practice process-based framework for supporting and delivering IT services to enable the enterprise to meet its business goals. Central to the ITIL processes is the Configuration Management Database (CMDB).
The CMDB contains information about the IT infrastructure by representing software, hardware, documents, people information (among many other IT assets) as Configuration Items (CI). In addition, the CMDB also contains information about the relationships between CIs. Although the ITIL books provide insight and guidance on how to define CIs and their relationships, detailed methods for modeling IT infrastructure are left up to the implementers.
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