Conformance, Performance and RapportBy David Pultorak and Jim Kerrigan Governance should extend out from the board in three directions: conformance, performance, and rapport (CPR).
These three dimensions are a necessary part of good governance because governance, properly construed,cannot be just about mitigating risks,about avoiding the pain of lack of compliance with regulatory authorities (conformance).
The three-part CPR framework of governance applies to all parts of the corporation, because corporate departments-finance, manufacturing, marketing, sales, engineering, Information Services, etc.-must conform to relevant regulatory authorities and perform financially and in other ways, and do so in a way that maintains rapport with relevant stakeholders.
The CPR framework for governance highlights the importance of employing robust governance mechanisms. This article addresses a few such mechanisms-the balanced scorecard (BSC), CobiT (control objectives for information and related technology), and ITIL. (Information Technology Infrastructure Library)- to illustrate how one might employ them to contribute to the implementation of the three dimensions of governance. The case of the information technology (IT) function and IT governance.