71% of SAP Users Using ITILEfficiency is the quick win but cultural issues are still an ongoing challenge.
The primary benefits of adopting the best practice framework are process standardization and efficiency but cultural issues continue to plague implementation efforts.
Key findings of the study, released in the joint Pink Elephant/BMC white paper ITIL Best Practices In SAP Environments, include:
When asked what they would do differently in the future to mitigate these challenges, participants cited that they would do more up-front planning, get early buy-in and involvement, and increase the socialization of issues to teams outside their regions, as well as conduct more training.
The main take-away from this survey is that ITIL best practices are well suited to the ERP marketplace, said Troy DuMoulin, Pink Elephants Director of Product Strategy and the white papers co-author, in a statement. ERP customers are often large enterprises with complex IT environments and varying degrees of IT process maturity. However, they do understand the benefits of standardized processes and integrated applications, and can therefore recognize how similar benefits apply to IT by implementing ITIL.