Gateway Book to ITIL Version 3 Has Arrived

With a team of distinguished authors led by Sharon Taylor (ITIL v3 chief architect), it explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model and putting into context all the familiar ITIL processes from the earlier books.

This official introduction can be described as the gateway to ITIL. It also serves to illuminate the background of the new ITIL structure. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.

It can be purchased in three forms—book, single-user on-line subscription or PDF e-book. For more details, click here.

For those customers who have already placed an order for the hard copy it will be dispatched in week commencing 3rd September. The .pdf and on-line versions have been delayed by several weeks. ITSMF will announce their publication date as soon as they are ready.