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6 Steps to Setting Up a Manageable Service Catalog

Many organizations are struggling these days to understand the value of a service catalog, how it can be leveraged to deliver quality and higher customer satisfaction, and what it really is, writes ITSMWatch columnist Michael Tainter of Forsythe.
May 20, 2010
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Mike Tainter





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ITSM, Forsythe, service catalog, service management




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