6 Reasons to Use Your ITIL4success SubscriptionIf you have have access, it worth your time the visit.
If youve taken an ITIL exam with APMG, youll automatically have a years access to ITIL4success. Its only APMG candidates that get access to the site, and there are another 8 examination institutes, including BCS and EXIN who unfortunately dont offer this access. This puts you an exclusive club.
Here are 6 reasons why you should log on to ITIL4success.
1: Ask an Expert - You can Ask an Expert, or browse the questions that have already been asked. Questions are answered by people like Aidan Lawes, until recently CEO of itSMF UK and itSMF International and now an independent service management evangelist, so you know you are getting a top quality reply. It takes a couple of days for your question to be answered, and then it will be posted on the site so that everyone gets the benefit. Be as specific as possible and youll get a tailored response that will hopefully help you and others.
2: Management article base - Theres a selection of wide-ranging articles on ITIL4success, covering a variety of management topics. There arent that many of them, but they are useful to read through. Dont get too hung up on just broadening your experience and expertise in service management take some time to investigate other management subjects here, with these articles. Youll be a more rounded manager for it.
Candidates are also welcome and invited to submit articles for publication, so if you want to create a profile for yourselves and your organisation, this is a good way to do it. It's also a way of sharing knowledge and experiences with the ITIL community.
3: Exam guide - ITIL v3 has been around for a while now, but the exam structure still seems complicated. Theres an examination guide on the site that explains how the different qualifications fit together, what is different from v2 (if you remember back that far) and how the credit system works.
This section is also a guide to whats on the OGC's public website and it points you to the most interesting bits like the credit profiler, an interactive tool that automatically calculates how many credits you have or will get under the v3 scheme.
Once youve passed your exam, check out your name on the candidate register. Its a bit like a hall of fame, and useful for proving your status to an employer. Take a screenshot of you on the register if you dont think your employer will have access to the site themselves.
4: Blogwatch - Blogwatch is s a shortcut for people to stay abreast of what's being blogged about or appearing on sites like ITSMWatch. Its good if you dont have a lot of time to follow everything. May be only one or two a month, but we try to pick ones with practical value.
Its hard to find at the moment as the site is being re-designed. Tony Kippenberger, the editor of Blogwatch and the man behind ITIL4success said that he regards the current site as a work-in-progress, and there are several new ideas being worked on to enhance it considerably.
5: Knowledge Portal - On the site this section is called "Best Practice" but in reality it is a portal to point you in the direction of useful things. Navigating the OGC websites can be difficult, as there is so much information. This section points out some useful things and theres the bonus of a detailed glossary of terms.
You should note though, that the glossary is v2 terms is not the most up to date version. ITIL4success points you to the publicly-accessible ITIL site for the most recent version (and the translations), where you have to accept the terms before youre able to view them.
Theres also an online bookshelf to help guide to you useful service management books. You could find service management books on Amazon, or in your bookshop of choice. But there are a lot to sift through, and how do you know youll be buying something useful? The ITIL bookshelf has a selection of books from APMG-Business Books, TSO and others. The books are categorised into Version 3 guides, itSMF pocket guides, general service management books and other IT management books. Its a starting point if you have no idea what you are looking for.
Theres a fair amount of content. No doubt youll find that some of it is not relevant to you or your career stage, there is likely to be something here you can use!
There is a forum on the site, but it is not well used. This might be because its moderated, and that prevents people from having a real-time access. It is only open to ITIL candidates and accredited trainers, and that also means that there cant be that many people surfing the forum at any one time. Its a pity, because there is a lot of useful information in the heads of people who would be using the ITIL4success site.
6: Free Best of all, its free!
Elizabeth Harrin is director of The Otobus Group The Otobos Group, a business writing consultancy specializing in IT and project management. She's the author of "Social Media for Project Managers " and "Project Management in the Real World". She has a decade of experience in IT and business change functions in healthcare and financial services, and is ITIL v3 Foundation certified.