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Has IT Service Management Adoption Hit a Plateau?

Some organizations are dropping ITSM in favor of DevOps. Others find that IT service management lends some needed control to DevOps initiatives.

What Can Cloud-based IT Service Management Do for You?

ServiceNow Express helps small businesses manage and service their IT support operations as efficiently and cost-effectively as big enterprises.

Nlyte Creating Its Own Market Segment With ITSM Automator

Nlyte fills in the gaps between stand-alone ITSM systems and physical data center workflows with DCSM automation, so that they all can be managed centrally.

BMC’s Remedy for IT Obsolescence

By focusing on improving the end users’ efficiency and satisfaction, IT gains an important tool against obsolescence and a powerful answer to the latest question of IT outsourcing.

SysAid iPad App Facilitates Mobile IT Service Management

The app allows IT administrators to complete daily service tasks on-the-go, and is built to provide flexibility and a user-friendly experience.

Process Automation a Key to Business Value

IT professionals say expanding process automation throughout an organization yields clear business benefits.

IT Service Management No Longer Just an 'IT Thing'

ITSM is being adopted by business units that want to enjoy its benefits of process standardization and automation.

CA Launches Cloud Service Management Solution

CA Technologies delivered CA Cloud Service Management, a cloud-based IT service management solution that enables self-service IT for enterprises.

CA Brings Consumerlike Experience to Enterprise IT Services

CA Service Management empowers users with easily consumable anytime, anywhere service support.

CA Technologies Looks to Modernize IT Service Management

End users are happier, for the most part, when they can solve their own problems without having to engage IT personnel directly.

FrontRange Joins Rush to Fold MDM into ITSM

FrontRange has added a suite of MDM tools to its ITSM offering, which allows administrators to master only one core console for device classes.

Kaseya Rolls Out Advanced Monitoring Tool as a Service

Kaseya Traverse adds the ability to monitor virtual machines and cloud computing platforms to the Kaseya IT service management portfolio.

Absolute Software Merges MDM with IT Service Management

Absolute Software's latest IT management framework allows IT to interact with multiple types of endpoints, which should help in the management of BYOD.

FrontRange Makes Case for Hybrid ITSM

Adds tighter integration with external applications to enhance workflow across multiple systems.

ITSM News Round Up for March 2011, Part I

Award winners, contract winners and a free ITSM makeover in this week's news.


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