IT Service Management News Index

Some organizations are dropping ITSM in favor of DevOps. Others find that IT service management lends some needed control to DevOps initiatives.

ServiceNow Express helps small businesses manage and service their IT support operations as efficiently and cost-effectively as big enterprises.

Nlyte fills in the gaps between stand-alone ITSM systems and physical data center workflows with DCSM automation, so that they all can be managed centrally.

By focusing on improving the end users’ efficiency and satisfaction, IT gains an important tool against obsolescence and a powerful answer to the latest question of IT outsourcing.

The app allows IT administrators to complete daily service tasks on-the-go, and is built to provide flexibility and a user-friendly experience.

IT professionals say expanding process automation throughout an organization yields clear business benefits.

ITSM is being adopted by business units that want to enjoy its benefits of process standardization and automation.

CA Technologies delivered CA Cloud Service Management, a cloud-based IT service management solution that enables self-service IT for enterprises.

CA Service Management empowers users with easily consumable anytime, anywhere service support.

End users are happier, for the most part, when they can solve their own problems without having to engage IT personnel directly.

FrontRange has added a suite of MDM tools to its ITSM offering, which allows administrators to master only one core console for device classes.

Kaseya Traverse adds the ability to monitor virtual machines and cloud computing platforms to the Kaseya IT service management portfolio.

Absolute Software's latest IT management framework allows IT to interact with multiple types of endpoints, which should help in the management of BYOD.

Adds tighter integration with external applications to enhance workflow across multiple systems.

Award winners, contract winners and a free ITSM makeover in this week's news.