CAR and ITIL: Questions Answered

Since this work is scheduled for later in the refresh project, more will be known about the revised qualification scheme (considering the changes to the core books). Any new study aid will simply be in support of this. It is not anticipated that other book proposals will impact the scheme.

Examination

How will the examination institutes be accredited under the new contracts?

From January 1, APMG will be in a position to accredit new examination institutes and to offer exams themselves for the current ITIL scheme. APMG will accredit those examination institutes (EI), which meet the requirements of defined international standards, to operate against both schemes in due course.

The Examination Institute will need to demonstrate it has systems appropriate for:

EXIN and ISEB will continue to offer current qualifications until at least July 2007; the timeframe of their current agreement with OGC.

EIs will continue to accredit ATOs and trainers, though there will be a different emphasis on exactly what is accredited.

How will the examination process operate?

EIs, and through them ATOs where appropriate, will continue to offer exams. EIs will mark the papers and APMG will issue certificates.

There will be a multi-national panel of examiners with representatives from Europe, Asia and North America, who will be responsible for the development of the revised scheme and for the ongoing development and maintenance of exam questions and marking guidelines.

For the refreshed ITIL there will be a single database of exam questions for each qualification, available for use by all licensed EIs. Exam questions will also be made available in multiple languages in accordance with market demand.

How difficult will it be for training organizations to become compliant?

If a training organization is already accredited by one of the existing examination institutes, and they sign a license with APMG, there will be no change.

Any new training organization will have to demonstrate that they have:

It will be a straightforward process for any training company.