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Repositioning IT as a Valued Business Partner

Organizations are insisting that IT functions, internal operations and outsourced partners alike, realize value for money.
Apr 21, 2004
By

ITSM Watch Staff





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IT performance management necessitates the establishment of standard, commonly accepted processes and measures to demonstrate value to business leaders in a continuously evolving IT environment. To address this, a number of organisations are looking at implementing the Control Objectives for Information and Related Technology (CobiT) framework and applying concepts from the IT Infrastructure Library (ITIL).

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